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FAQ

Frequently Asked Questions

We do offer a wide selection of fabrics and colors for you to choose from!

We offer two delivery options:

  • In-Stock: These items are readily available in our UAE warehouse and can be delivered to you within a week. You can find these products clearly marked as “In-Stock” on our website.
  • Made-to-Order: If an item is not listed as “In-Stock,” it will be produced in FEYDOM factory upon confirmation of your order. This typically takes around 2 months for delivery to your location in the UAE.

Absolutely! We encourage you to explore the different fabrics we offer:

  • Showroom and Promotion Stands: Visit our showrooms or promotion stands to see and feel the fabrics in person.
  • Sample Delivery: We also offer sample delivery by post, allowing you to examine the fabrics at your convenience before placing an order.

When you buy a modern FEYDOM sofa, you also receive a set of connectors to attach the sofa. Due to their characteristics, the sofas are connected in different ways and with different connectors. We use strong Velcro fasteners that are glued between or under the elements and metal connectors that are placed in the basic structure between the elements.

Please note that our products have “removable covers”. All of our products with removable covers have covers that can be removed and washed.

Wash the covers at 30 °C without (or as little as possible) a centrifuge. Do not use fabric softener.

When removing the covers, make sure to attach the Velcro to the inside of the covers. Otherwise, the cover may become damaged during washing.

You can put the washed covers back on the sofa.

Definitely! We cover each sofa with fabric before packing it. What is noteworthy, however, is that the covers are made of upholstery fabric and are made to fit tightly so that the material does not crease. We therefore recommend putting the covers back over the sofa while they are still slightly damp. The most important thing when changing is to stick the Velcro on the inside first, otherwise it will stick to the material, make it difficult to put on and destroy the protection.

When covering, it is best to align the edge of the cover with the structure of the sofa after closing the Velcro fastener and tension the cover evenly on all sides until the sofa is covered.

Each item we offer can be purchased separately. Ultimately, the main idea of FEYDOM is sustainability, which is based on the fact that you can buy the elements at any time, change the covers or simply change the color. If one of the elements is damaged, we can only replace that part or only the individual damaged cover. EVERYTHING IS POSSIBLE!

Each material has its own cleaning guidelines. In principle, less stubborn stains on all materials can be easily cleaned with damp or dry cloths and, if possible, without additives or fragrances. Baking soda paste or water and a cotton cloth are also ideal for cleaning.

Important !!! When cleaning the material on an upholstered sofa, it is important not to clean the stain with a left-to-right movement, but to clean from the outside to the inside in a circular motion.

If you want to freshen up the sofa or remove stubborn stains, you can wash the covers at a maximum of 30°C, without centrifuge and without fabric softener, attached with Velcro on the inside of the cover.

Specific care instructions can be found for the individual materials: Colors and materials.

Delivery and installation

You don’t need special skills or tools. just one time watch our available videos on YouTube. That’s all!

We generally choose the date ourselves and will inform you.

For the “In Stock” products, Maximum delivery date will be in less than a week but will be scheduled with the customer in advance!

For the “Backordered” products, delivery date will be fixed with the customer at least 3 to 7 days in advance after product will be available in our warehouse in the UAE.

If you would like to choose the date and time yourself, we will charge you an additional charge of AED 600.00 when delivering.

All deliveries are made MONDAY to FRIDAY between 9:00 a.m. and 8:00 p.m. or Saturday between 10:00 a.m. and 6:00 p.m.

As far as possible, we take care of the entire delivery and assembly for you. On the delivery date, please make sure that there is a clear passageway with a width of at least 60 cm for the delivery, or more if you have decided to transport it to the landfill.

In any case, you must ensure free passage for delivery people. It is also recommended to protect the floor as it can be damaged.

Assembly includes bringing the sofa into the apartment, removing the packaging, setting up the sofa and removing all packaging waste.

Payment and warranty

The entire sofa is guaranteed for 2 years. The construction itself is guaranteed for 5 years, while individual elements (e.g. zippers) have a shorter guarantee period.

For more detailed information read the warranty statement.

The prerequisite for ordering is payment of the entire amount.