COMFICASA | FEYDOM UAE WARRANTY STATEMENT

Last updated: August 3, 2026

1. Purpose and Status of This Warranty Statement

COMFICASA | FEYDOM UAE is the local seller, officially authorised commercial representative and customer contact for FEYDOM products supplied by COMFICASA in the United Arab Emirates.

This Warranty Statement is based on FEYDOM’s published manufacturer warranty framework and explains how warranty claims for FEYDOM products supplied by COMFICASA are submitted, assessed and administered in the UAE.

COMFICASA does not independently extend, replace or alter the FEYDOM manufacturer warranty unless an additional commitment is expressly confirmed in writing in the applicable quotation, sales agreement, order confirmation or warranty certificate.

All warranty claims must first be submitted to COMFICASA. COMFICASA will collect the required information, conduct or arrange any reasonably necessary initial inspection, and refer the claim to FEYDOM for technical assessment. FEYDOM determines whether the reported issue qualifies as a manufacturing defect under its manufacturer warranty and identifies the appropriate manufacturer remedy. COMFICASA communicates FEYDOM’s decision to the customer and coordinates the approved remedy in the UAE.

Nothing in this Warranty Statement excludes, restricts or reduces any mandatory rights or remedies available to a customer under applicable UAE law. Where UAE law imposes an obligation or remedy independently of FEYDOM’s manufacturer-warranty determination, COMFICASA will act in accordance with that law.

2. Standard Two-Year Manufacturer Warranty

Eligible FEYDOM products supplied by COMFICASA include a standard two-year limited manufacturer warranty commencing on the date the customer receives the product.

The standard warranty covers verified manufacturing defects in materials or workmanship that existed at delivery or arise during the warranty period under normal, intended indoor use.

Unless expressly stated otherwise, the standard two-year warranty applies to:

• the internal wooden frame and structure;
• springs and suspension systems;
• structural foam and structural stitching;
• removable covers and upholstery fabric, solely for verified manufacturing or material defects;
• seat cushions and upholstery components, solely for verified manufacturing or material defects; and
• other eligible product parts and components.

The warranty does not cover normal wear and tear, natural material characteristics, accidental damage, misuse, improper care, or any matter listed under the exclusions in this Statement.

3. Extended Internal Structural Warranty — Up to Five Years

Eligible residential purchases may qualify for an additional three-year extension of the manufacturer warranty for the internal structure, providing total internal structural coverage of up to five years from the date of delivery.

The extended internal structural warranty applies exclusively to verified manufacturing defects affecting:

• the internal wooden frame and structure;
• springs;
• structural foam; and
• structural stitching.

The extension does not apply to removable covers, upholstery fabric, fabric colour or appearance, zippers, loose cushion fillings, accessories, cosmetic changes, or wear-and-tear items.

The additional three-year period is valid only where all applicable FEYDOM activation requirements have been completed and FEYDOM has issued or expressly authorised a written extended-warranty certificate. Under FEYDOM’s published framework, activation may include submitting a product and/or service review together with a photograph of the delivered product, in accordance with the applicable review and activation conditions.

The customer must retain both the original proof of purchase and the written FEYDOM extended-warranty certificate. In the absence of that written certificate, the standard two-year warranty applies.

4. Covers, Fabrics, Cushion Fillings and Other Components

Removable covers, upholstery fabrics, cushion fillings, beanbag fillings and other eligible components are covered for two years against verified manufacturing defects in materials or workmanship.

Natural and commercially acceptable fabric characteristics are not manufacturing defects. These may include minor shade or dye-lot differences, changes in pile direction, shading, normal creasing, stretching, loosening, pilling, softening, compression and changes in appearance resulting from ordinary use.

This exclusion does not apply to a verified manufacturing or material defect falling within the applicable warranty period.

Zippers are excluded from the FEYDOM manufacturer warranty. This exclusion does not affect any mandatory statutory right relating to a defect proven to have existed at delivery.

5. Residential, Commercial and Project Use

The residential FEYDOM manufacturer warranty, including the extended structural warranty, does not apply to commercial or third-party use. For business, commercial and project customers, any applicable warranty is governed by the seller’s written commercial terms, quotation, supply agreement, order confirmation or project warranty certificate. Unless a different project-specific warranty is expressly agreed in writing, the applicable contractual warranty period is two years.

Business customers must inspect the products at delivery and report visible discrepancies or damage immediately. Hidden defects must be reported promptly after discovery, together with evidence showing that the issue is attributable to manufacture and was not caused after transfer of risk.

6. Eligibility and General Warranty Conditions

Manufacturer-warranty coverage is subject to all of the following:

• the claimant is the original purchaser and the FEYDOM manufacturer warranty is non-transferable, without limiting any mandatory rights under applicable law;
• valid proof of purchase from COMFICASA is provided;
• the product and affected element can be correctly identified, including serial, batch, module or identification labels where applicable;
• the product has been used indoors, for its intended purpose and within normal load limits;
• all assembly, use, maintenance and cleaning instructions have been followed;
• no unauthorised alteration, repair, re-upholstery or structural modification has been carried out;
• the customer provides reasonable access for inspection where required; and
• all requested photographs, videos, descriptions and supporting documents are supplied.

The FEYDOM manufacturer warranty does not apply to products sold as factory seconds, clearance stock or display models, or to goods sold with a defect or condition disclosed before purchase. Nothing in this exclusion limits any mandatory statutory right that cannot lawfully be excluded.

7. Warranty Exclusions

To the maximum extent permitted by applicable law, the manufacturer warranty does not cover damage, deterioration or performance issues caused by or arising from:

• normal wear and tear, including ordinary softening, compression, creasing, stretching, loosening, pilling, shading or changes in surface appearance;
• natural variations in fabric, wood, colour, texture, grain, dimensions, stitching alignment or handmade production tolerances;
• misuse, abuse, negligence, excessive or concentrated loading, jumping, standing, dropping, crushing, impact or use outside the product’s intended purpose;
• accidental damage, pets, burns, cuts, sharp objects, stains, spills or bodily fluids;
• outdoor use or damage caused by direct sunlight, excessive heat or cold, strong lamps, water, persistent moisture, excessive humidity or high-salt environments;
• chemicals, acids, solvents, dyes, inks, paints, corrosive substances, abrasive cleaners, steam cleaning or cleaning and care products not expressly approved for the product;
• incorrect storage, assembly, disassembly, handling, installation, relocation or transport;
• transport or relocation after the original delivery where damage results from inadequate packing, handling or an unauthorised carrier;
• placing or moving the product on an unsuitable or uneven floor, including damage to legs, frame or flooring;
• unauthorised repairs, alterations, modifications, replacement materials or re-upholstery;
• failure to follow FEYDOM or COMFICASA care, assembly, maintenance or use instructions;
• force majeure or circumstances outside the manufacturing process;
• loss or removal of product identification labels where identification is reasonably required to assess the claim; or
• a defect, variation or condition clearly disclosed and accepted before purchase.

Compensation for indirect or consequential loss, inconvenience, loss of time or loss of use is excluded only to the extent such exclusion is permitted under applicable UAE law.

8. Delivery Inspection and Reporting

The customer should inspect the product, packaging, modules and accessories at delivery.

Visible transport damage, missing items or apparent discrepancies should be recorded immediately on the delivery document and reported to COMFICASA at the time of delivery.

Concealed transport damage or missing parts that could not reasonably be identified at delivery must be reported to COMFICASA within eight days of receipt for assessment under the FEYDOM manufacturer-claim procedure, together with photographs or videos of the product, packaging and relevant labels. This reporting requirement does not remove any mandatory right relating to a latent defect that could not reasonably have been discovered within that period.

Failure to report delivery damage promptly may affect the ability to establish whether the damage occurred during manufacture, transport or subsequent handling.

9. How to Submit a Warranty Claim

Warranty claims must be submitted to COMFICASA | FEYDOM UAE through the published warranty claim channel or by email to support@comficasa.ae.

The claim should include:

• the customer’s name and contact details;
• the invoice, order number and date of delivery;
• the product model, configuration and affected module or component;
• serial, batch or identification information where available;
• a detailed description of the issue and when it was first observed;
• clear photographs and videos showing the complete product, the affected area and relevant labels;
• photographs of the packaging where transport damage is alleged; and
• any other information reasonably requested for technical assessment.

Incomplete claims may be placed on hold until the required information is provided.

10. Claim Assessment and Decision Process

After receiving a complete claim, COMFICASA will:

1. register and review the claim;
2. request any missing information;
3. conduct or arrange an initial inspection where reasonably necessary;
4. submit the claim file and evidence to FEYDOM’s claims or technical team;
5. obtain FEYDOM’s technical assessment and manufacturer-warranty decision; and
6. communicate the outcome and coordinate the approved remedy with the customer.

FEYDOM may request additional photographs, videos, measurements, return of the affected component or product, or an inspection before making its determination.

FEYDOM determines, under its manufacturer warranty, whether the issue is attributable to manufacture or to normal wear, misuse, environmental exposure, transport, installation, maintenance or another excluded cause. FEYDOM also determines the appropriate manufacturer remedy.

COMFICASA will administer the claim locally and implement or coordinate the remedy approved by FEYDOM. This allocation of technical assessment does not remove any independent obligation that COMFICASA may have under mandatory UAE law.

11. Available Remedies

Where a claim is approved, the remedy may include, as appropriate:

• technical adjustment or repair;
• replacement of the affected part, cover, component or module;
• replacement of the product;
• refund, where determined appropriate; or
• another remedy required by applicable UAE law.

The remedy will be determined with regard to the nature of the defect, product age, feasibility of repair, availability of replacement parts, proportionality and applicable legal requirements.

FEYDOM may require the affected item to be returned before a replacement or refund is completed.

Replacement fabrics, covers, parts or modules may differ slightly in shade, texture, specification or appearance because of dye-lot variations, product development or discontinued materials. Where the original item is unavailable, a reasonably comparable alternative may be proposed, subject to applicable law.

The approval of a warranty claim does not by itself constitute a promise that every related cost will be covered. FEYDOM may determine an appropriate customer contribution based on the age of the product, the period of ownership and the manner in which it has been used. FEYDOM may also request a contribution toward transport or call-out costs. Any charge or contribution remains subject to the applicable manufacturer-warranty decision, prior customer notification and mandatory UAE law. No customer contribution, transport charge or call-out fee will be applied where mandatory UAE law requires COMFICASA to provide a repair, replacement, refund or other remedy without charge.

No repair, replacement, refund, collection, transport service or site visit is confirmed until the claim has been assessed and the applicable remedy has been communicated to the customer in writing.

If repair, replacement or claim completion exceeds a period prescribed by applicable UAE law, COMFICASA will apply the alternative-product, compensation or other mechanism required by that law.

12. Closed Claims and Customer Response

Where FEYDOM or COMFICASA proposes a resolution, the customer should respond within thirty calendar days. If no response is received, the proposal may expire and the claim may be administratively closed.

A claim may also be administratively closed where the customer repeatedly rejects a valid proposed resolution for reasons that are inconsistent with the applicable manufacturer-warranty policy. Such closure does not extinguish any non-excludable statutory right.

Administrative closure does not extinguish any non-excludable statutory right. A claim may be reopened where required by applicable law or where material new evidence is provided.

13. Relationship with UAE Law

The FEYDOM manufacturer warranty is additional to, and does not replace, mandatory consumer rights and remedies available in the country of purchase.

COMFICASA remains the customer’s local point of contact for products it supplies in the UAE. FEYDOM remains the technical decision-maker for claims submitted under the FEYDOM manufacturer warranty, while COMFICASA coordinates communication and implementation of the approved outcome.

No provision of this Statement is intended to exclude liability, remedies or obligations that cannot lawfully be excluded or transferred under UAE law.

14. Changes to This Warranty Statement

COMFICASA may update this Statement to reflect changes in FEYDOM’s manufacturer warranty framework, product specifications, claim procedures or applicable law.

Any update applies prospectively and does not reduce warranty rights already attached to a product under the terms, warranty certificate and mandatory law applicable at the time of purchase and delivery.

Where there is a conflict between this website summary, a product-specific FEYDOM warranty certificate, a written project or commercial warranty, and mandatory UAE law, the following order applies:

1. mandatory UAE law;
2. the product-specific or project-specific written warranty and sales contract, to the extent lawful;
3. the FEYDOM manufacturer warranty applicable to the product; and
4. this website Warranty Statement.

COMFICASA | FEYDOM UAE

Warranty claims and support: support@comficasa.ae