Frequently Asked Questions

Do you offer custom fabrics and colors?

We do offer a wide selection of fabrics and colors for you to choose from!

How long will it take to receive my order?

We offer two delivery options:

  • In-Stock: These items are readily available in our UAE warehouse and can be delivered to you within a week. You can find these products clearly marked as “In-Stock” on our website.
  • Made-to-Order: If an item is not listed as “In-Stock,” it will be produced in FEYDOM factory upon confirmation of your order. This typically takes around 2 months for delivery to your location in the UAE.
Can I see the fabric options before I order?

Absolutely! We encourage you to explore the different fabrics we offer:

  • Showroom and Promotion Stands: Visit our showrooms or promotion stands to see and feel the fabrics in person.
  • Sample Delivery: We also offer sample delivery by post, allowing you to examine the fabrics at your convenience before placing an order.
How are the elements held together?

When you buy a modern FEYDOM sofa, you also receive a set of connectors to attach the sofa. Due to their characteristics, the sofas are connected in different ways and with different connectors. We use strong Velcro fasteners that are glued between or under the elements and metal connectors that are placed in the basic structure between the elements.

Removable washable covers - What are they?

Please note that our products have “removable covers”. All of our products with removable covers have covers that can be removed and washed.

Wash the covers at 30 °C without (or as little as possible) a centrifuge. Do not use fabric softener.

When removing the covers, make sure to attach the Velcro to the inside of the covers. Otherwise, the cover may become damaged during washing.

You can put the washed covers back on the sofa.

Are the covers really easy to pull over the sofa after washing?

Definitely! We cover each sofa with fabric before packing it. What is noteworthy, however, is that the covers are made of upholstery fabric and are made to fit tightly so that the material does not crease. We therefore recommend putting the covers back over the sofa while they are still slightly damp. The most important thing when changing is to stick the Velcro on the inside first, otherwise it will stick to the material, make it difficult to put on and destroy the protection.

When covering, it is best to align the edge of the cover with the structure of the sofa after closing the Velcro fastener and tension the cover evenly on all sides until the sofa is covered.

Is it also possible to purchase a single item?

Each item we offer can be purchased separately. Ultimately, the main idea of FEYDOM is sustainability, which is based on the fact that you can buy the elements at any time, change the covers or simply change the color. If one of the elements is damaged, we can only replace that part or only the individual damaged cover. EVERYTHING IS POSSIBLE!

How is the material cleaned?

Each material has its own cleaning guidelines. In principle, less stubborn stains on all materials can be easily cleaned with damp or dry cloths and, if possible, without additives or fragrances. Baking soda paste or water and a cotton cloth are also ideal for cleaning.

Important !!! When cleaning the material on an upholstered sofa, it is important not to clean the stain with a left-to-right movement, but to clean from the outside to the inside in a circular motion.

If you want to freshen up the sofa or remove stubborn stains, you can wash the covers at a maximum of 30°C, without centrifuge and without fabric softener, attached with Velcro on the inside of the cover.

Specific care instructions can be found for the individual materials: Colors and materials.

Delivery and installation

Do I need special skills or tools to move the sofa?

You don’t need special skills or tools. just one time watch our available videos on YouTube. That’s all!

Can I choose the delivery date?

Yes. COMFICASA proposes the delivery date and delivery window in coordination with the customer.

Standard single-trip delivery charges for a 3-ton vehicle from Dubai, including 5% UAE VAT, are: Dubai, Sharjah and Ajman — AED 250; Umm Al Quwain — AED 300; Ras Al Khaimah and Abu Dhabi — AED 400; Fujairah and Al Ain — AED 450.

A dedicated delivery date, specific time, express service or separate trip outside COMFICASA’s standard delivery plan or a previously confirmed schedule is subject to operational feasibility and a separate cost assessment. Any additional amount will use the applicable destination charge above together with reasonable and documented vehicle, trip, labour, waiting-time, access, special-handling or third-party costs. The scope and amount will be stated in the quotation or pro forma invoice or, if the request arises after order confirmation, in an additional written quotation or variation. The service is scheduled only after the customer approves the amount in writing. No universal fixed scheduling or express fee applies.

COMFICASA will not pass to the customer any additional cost resulting from its own error, negligence or failure to follow confirmed delivery arrangements. No customer charge applies where the Warranty Statement or mandatory UAE law requires repair, replacement, refund, collection, transport, a site visit or another remedy without charge.

The delivery date and window are confirmed case by case after stock, configuration, access, route, vehicle and crew availability are verified. A date or time becomes confirmed only when COMFICASA issues written confirmation. Production, shipping and customs estimates for made-to-order products are stated separately in the applicable quotation or order confirmation.

How is delivery and assembly carried out?

As far as possible, we take care of the entire delivery and assembly for you. On the delivery date, please make sure that there is a clear passageway with a width of at least 60 cm for the delivery, or more if you have decided to transport it to the landfill.

In any case, you must ensure free passage for delivery people. It is also recommended to protect the floor as it can be damaged.

Assembly includes bringing the sofa into the apartment, removing the packaging, setting up the sofa and removing all packaging waste.

Payment and warranty

How much is the guarantee on FEYDOM sofas?

FEYDOM products include a standard two-year manufacturer warranty from delivery. Eligible internal wooden structures may qualify for an additional three-year extension after the required review, product photo and written FEYDOM confirmation. Zippers are excluded. For full terms, exclusions and how to make a claim, please read our Warranty Statement.

What are the conditions for an order?

The prerequisite for ordering is payment of the entire amount.