Please read this policy carefully
COMFICASA HOME FURNITURE TRADING CO LLC, as the official and legal distributor of FEYDOM branded products in the United Arab Emirates, transfers all Warranty Claims Policy and Consumer Guarantees of FEYDOM Home d.o.o. company to its customers, as below:
The purpose of FEYDOM’s warranty claims policy is to ensure that all claims for products falling within the warranty period are properly evaluated and processed. This guideline is intended to provide all business partners and end customers with guidance in this process.
FEYDOM strives to respond quickly to possible claims and resolve any issues that may arise during the manufacturing process. The legal guarantee and a manufacturer’s guarantee apply to all FEYDOM sofas.
Our warranties are intended to ensure that the manufacturer corrects any manufacturing defects that may occur within the warranty period of your sofa to ensure that you receive the product as originally described. The warranty does not cover normal wear and tear that may occur with general or intensive use of the sofa.
To request service under the manufacturer’s warranty, please follow the instructions below.
To request service under this warranty, the customer must contact the retailer from which the product was purchased. The request must be accompanied by a proof of purchase (receipt) showing the seller’s name, purchase date and product information. Service may be requested under this warranty if the product purchased has a defect attributable to the manufacturer. The manufacturer does not provide any guarantees beyond the guarantees stated in this document; your legal rights under the relevant mandatory legal regulations remain unaffected and you can exercise them without hindrance.
FEYDOM sofas come with very detailed use, care and cleaning instructions. When cleaning, assembling or servicing the sofa, you must read and follow these instructions to avoid voiding the warranty, as the warranty does not cover damage caused by improper care or use. The use of care or cleaning products not expressly approved by FEYDOM will void our warranty and transfer the duty of care and repair costs to the cleaning service provider.
The following conditions apply to the manufacturer’s warranty:
The following exceptions apply to the manufacturer’s warranty:
FEYDOM reserves the right to decline liability for items delivered that are outside of the manufacturing process, e.g. B. during transport or during use by the customer. The seller from whom the product was purchased is responsible for evaluating claims not covered by the manufacturer’s warranty. If, at the buyer’s request, the seller ships the products sold to a location other than the originally agreed pickup or delivery location, the risk passes to the buyer as soon as the seller hands over the products to the freight forwarder, carrier or other person or is responsible for carrying out the delivery the body responsible for sending or delivering the shipment. When collecting the product himself, the buyer is obliged to inspect the product for obvious defects and is liable for any damage caused by the handling and transport of the product at his own expense.
COMFICASA Home Furniture Trading Co. is a Dubai-based LLC company specializing in sustainable & eco-friendly furniture and appliances distributes FEYDOM furniture throughout the UAE.
FEYDOM’s ingenious modular furniture transforms to fit your needs. These versatile pieces offer ample storage and adapt to maximize flexibility in small apartments.
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Dear Customer
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