Delivery & Installation Policy

COMFICASA | FEYDOM UAE

Last updated: August 5, 2026

COMFICASA is the local seller and delivery coordinator for FEYDOM products supplied by COMFICASA in the United Arab Emirates.

1. Delivery Scope

We provide delivery services across the United Arab Emirates (UAE), subject to operational availability, the confirmed quotation or order confirmation, and the access conditions set out below.

2. Delivery Charges and Optional Scheduling

Delivery is not included in the product price unless a written quotation, promotion or order confirmation expressly states otherwise.

Standard delivery fees are calculated based on the delivery location, order size, accessibility and any special handling requirements.

Standard Delivery Charges

The following charges apply to a standard single-trip delivery using a 3-ton vehicle from Dubai, subject to suitable access and operational availability. All amounts listed below include 5% UAE VAT.

Truck size: These standard delivery charges are calculated for one delivery trip using a 3-ton truck. If a larger truck is required due to the size or volume of the order, the applicable transportation charge will be confirmed after obtaining a quotation from the transport provider and communicated to the customer before delivery is scheduled.

These charges cover one standard delivery trip. Orders requiring a different vehicle capacity, more than one trip, additional labour, difficult access, special handling, permits, lifting equipment or other non-standard arrangements will be assessed separately and quoted for approval in advance. The applicable delivery cost will be communicated and confirmed in writing before order confirmation.

COMFICASA normally proposes the delivery date and delivery window in coordination with the customer. If the customer requests a dedicated delivery date, a specific time, express service or a separate trip outside COMFICASA’s standard delivery plan or a previously confirmed schedule, operational feasibility and cost will be assessed. Any additional amount will be calculated using the applicable destination charge in the Standard Delivery Charges table above, together with reasonable and documented additional vehicle, trip, labour, waiting-time, access, special-handling or third-party costs. No universal fixed scheduling or express fee applies. The service scope and amount will be stated in the applicable quotation or pro forma invoice or, if the requirement arises after order confirmation, in an additional written quotation or variation. The additional service will be incurred or scheduled only after the customer approves the amount in writing.

Any additional handling, re-delivery, storage or third-party charge must be reasonable and documented. Its scope and amount will be communicated before it is incurred or arranged and stated in the applicable quotation or pro forma invoice or, if identified after order confirmation, in an additional written quotation or variation. Once the customer approves the amount in writing, the customer is responsible for the approved charge. If the customer does not approve it, COMFICASA may suspend or reschedule the affected additional service.

COMFICASA will not pass to the customer any additional cost resulting from COMFICASA’s own error, negligence, failure to follow confirmed delivery arrangements, or the acts or omissions of a contractor for whom COMFICASA is legally responsible.

No customer charge will apply under this section where the applicable Warranty Statement or mandatory UAE law requires COMFICASA to provide repair, replacement, refund, collection, transport, a site visit or another remedy without charge.

3. Installation (Complimentary Service)

Complimentary standard installation and assembly are provided for FEYDOM products delivered by COMFICASA within the UAE, unless the written quotation or order confirmation states otherwise.

Standard installation includes:

• Assembly and connection of the supplied modules; and
• Basic placement of the product at the agreed accessible location.

Any non-standard work, specialist access, additional labour or equipment requirement will be assessed separately under Section 2. The scope and amount must be stated in the applicable quotation or pro forma invoice or, if identified after order confirmation, in an additional written quotation or variation, and approved by the customer in writing before the work, labour or equipment is arranged.

4. Delivery and Access Conditions

Delivery and carrying items inside the property depend on safe and suitable access, including elevator availability, staircase access, door and corridor dimensions, loading or parking access, and applicable building rules.

If the agreed location cannot be reached safely using the available access, COMFICASA may complete delivery at the nearest safe accessible point or propose an alternative arrangement. Any additional handling requirement and related charge will be assessed, documented, quoted and submitted for the customer’s written approval under Section 2 before the additional service is performed.

5. Customer Responsibilities

The customer is responsible for:

• Providing accurate delivery and contact information;
• Ensuring clear, safe and adequate access;
• Arranging building entry permits, gate passes, lift bookings and other required approvals;
• Protecting floors, walls and other surfaces where reasonably necessary; and
• Informing COMFICASA in advance of access restrictions or special requirements.

Failure to meet these conditions may cause delay, failed delivery or rescheduling. Any applicable additional charge must be assessed and documented, stated in the applicable quotation or pro forma invoice or an additional written quotation or variation, and approved by the customer in writing before the relevant additional service is arranged.

6. Delivery Scheduling and Estimated Time

Delivery dates and times are estimates unless expressly confirmed otherwise in writing.

In-stock items:

• For destinations listed in the Standard Delivery Charges table, the delivery date and window are confirmed case by case after stock, configuration, access, route, vehicle and the applicable emirate delivery charge are verified.
• No general delivery-day range is guaranteed solely by emirate. The confirmed written delivery schedule prevails.

Made-to-order items:

• Production, shipping and customs estimates are stated separately in the applicable quotation or order confirmation. Local delivery is scheduled only after the product is available in the UAE and the destination charge and transport arrangement under Section 2 are confirmed.

Delivery dates and windows depend on route planning, vehicle and crew availability, destination, access and any building restrictions. A date or time becomes confirmed only when COMFICASA issues written confirmation. A customer-requested dedicated date, specific time, express service or separate trip outside the standard delivery plan or previously confirmed schedule is subject to feasibility, quotation and written approval under Section 2; no universal fixed scheduling or express fee applies.

7. Failed or Rescheduled Deliveries

If delivery cannot be completed because of incorrect information, inadequate or unsafe access, missing permits or customer unavailability, the delivery may be rescheduled.

Any re-delivery or special-handling fee will be reasonable and documented and must be stated in a quotation, pro forma invoice or additional written variation and approved by the customer in writing before the new delivery or additional service is arranged.

8. Delays

Delivery may be delayed by production schedules, customs clearance, shipping or logistics disruptions, access restrictions, weather, government measures or other circumstances beyond reasonable control. COMFICASA will provide available updates and coordinate a revised estimate where necessary. COMFICASA will not transfer to the customer any additional cost resulting from its own error, negligence or failure to follow confirmed delivery arrangements.

Nothing in this section limits any mandatory right or remedy available under applicable UAE law.

9. Inspection at Delivery and Reporting Issues

Please inspect the product, modules, accessories and packaging at delivery. Visible damage, missing items or apparent discrepancies should be recorded on the delivery document and reported to COMFICASA immediately.

Concealed transport damage or missing parts that could not reasonably be identified at delivery must be reported to COMFICASA within eight days of receipt for assessment, together with photographs or videos of the product, packaging and relevant labels. This reporting requirement does not remove any mandatory right relating to a latent defect that could not reasonably have been discovered within that period.

Manufacturing-defect claims are handled separately under the Warranty Statement.

10. Storage Policy

COMFICASA provides up to 30 days of complimentary storage after notifying the customer that the product is ready for delivery, unless otherwise agreed in writing.

After this period, storage fees may apply and delivery scheduling will remain subject to availability. The storage amount and effective date will be communicated in writing and stated in a quotation, pro forma invoice or additional written variation for the customer’s approval before the fee is charged.

11. Policy Updates

COMFICASA may update this policy from time to time. Any update applies prospectively and does not reduce rights already confirmed in a written quotation, order confirmation or under mandatory UAE law.