TERMS & CONDITIONS

Last updated: June 2, 2026

These Terms & Conditions govern the use of this website and the purchase of products from COMFICASA | FEYDOM UAE. By accessing our website or purchasing from us, you agree to these Terms.

1. Company Information

COMFICASA Home Furniture Trading Co. LLC
Dubai, United Arab Emirates
Email: support@comficasa.ae

2. Orders & Product Availability

2.1 All products are sold based on availability from existing stock or backorder.

2.2 Orders are confirmed upon full payment at the time of purchase.

2.3 Product specifications, configurations, and selections are confirmed with the customer prior to order finalization.

3. Delivery

3.1 In-stock items are typically delivered within 3 business days from the date of purchase, unless otherwise agreed.

3.2 Delivery timelines may vary due to operational or logistical factors.

3.3 COMFICASA will coordinate delivery and installation directly with the customer.

4. Backorder Items

4.1 Certain products may be offered on a backorder basis.

4.2 Full payment is required at the time of purchase for backordered items.

4.3 Backordered items are delivered as part of upcoming shipments.

4.4 Delivery timelines for backordered items are estimates only and not guaranteed.

4.5 Timelines may vary depending on:

Production schedules
Shipping arrangements
Third-party logistics providers

4.6 COMFICASA will keep customers informed based on updates received from shipping partners.

4.7 Delays caused by manufacturers, carriers, or other external factors are beyond COMFICASA’s control.

5. Cancellation, Returns & Refund Policy

5.1 General Principle

5.1.1 All products are delivered brand-new and sold based on confirmed selection at the time of purchase.

5.1.2 As a general principle, all sales are considered final.

5.2 Cancellation

5.2.1 Orders may be cancelled free of charge prior to dispatch.

5.2.2 Cancellation at the time of delivery is only accepted if the product is not as described or has visible defects.

5.3 Return Eligibility

5.3.1 Returns are not accepted based on customer preference or change of mind.

5.3.2 A return may only be considered if:

The product has a manufacturing defect;
The product delivered is not as confirmed at the time of purchase; or
The product has been damaged during delivery.

5.4 Reporting Period

5.4.1 Any issue must be reported within 10 days from the delivery date.

5.4.2 The case must be fully reviewed within this period.

5.4.3 After this timeframe, the case will be considered closed and non-eligible.

5.5 Condition for Assessment

5.5.1 The product must remain in its original condition.

5.5.2 The product must be unused and free from damage, stains, or signs of misuse.

5.5.3 All cases are subject to inspection and verification by COMFICASA.

5.6 Resolution

5.6.1 If a claim is approved, COMFICASA will determine the appropriate solution, which may include:

Repair
Replacement
Partial or full refund

5.7 Non-Eligible Cases

5.7.1 Returns or claims will not be accepted for:

Change of mind
Incorrect product selection
Normal wear and tear
Minor variations that do not affect functionality
Reasonable differences in colour, texture, appearance, shading, fabric perception, or visual presentation resulting from photography, lighting conditions, screen display settings, digital renderings, product visualization techniques, or manufacturing tolerances.

5.8 Refund Processing

5.8.1 Approved refunds will be:

Processed to the original payment method
Completed within 21 working days

5.8.2 Refunds are issued only after inspection and approval.

6. Damaged or Incorrect Items

6.1 If a product is delivered damaged, faulty, or incorrect, the customer must notify COMFICASA within 3 days of delivery.

6.2 COMFICASA will arrange repair, replacement, or appropriate resolution.

7. Warranty

7.1 COMFICASA provides a 2-year FEYDOM warranty on all FEYDOM products from the date of purchase.

7.2 This warranty covers:

Manufacturing defects
Workmanship issues under normal use

7.3 The warranty does not cover:

Misuse or improper handling
Normal wear and tear

8. Limitation of Liability

8.1 COMFICASA’s liability is limited to the purchase price of the product.

8.2 COMFICASA shall not be liable for:

Indirect damages
Incidental damages
Consequential damages arising from the use of its products

9. Intellectual Property

9.1 All content on this website, including images, designs, product representations, and text, is the property of COMFICASA | FEYDOM UAE or its partners.

9.2 Unauthorized use, reproduction, or distribution is prohibited.

10. Product Images, Visualizations & Showroom Verification

10.1 Product images displayed on this website are intended to illustrate product designs, configurations, colours, materials, and possible use scenarios.

10.2 Images may include professional photography, digital renderings, lifestyle visualizations, digital image enhancements, and staged interior settings created for presentation and marketing purposes.

10.3 While COMFICASA makes every reasonable effort to accurately represent its products, actual colours, textures, materials, finishes, dimensions, and appearance may vary due to screen settings, lighting conditions, photography, fabric production batches, manufacturing tolerances, and product updates.

10.4 Product specifications, dimensions, materials, and written descriptions provided on the website shall prevail over visual representations in the event of any discrepancy.

10.5 Customers are strongly encouraged to visit the COMFICASA showroom at Art of Living Mall, Dubai, to inspect fabrics, materials, colours, seating comfort, modular configurations, dimensions, and product functionality before making a final purchase decision.

10.6 Variations between website images and delivered products that do not affect the product’s specifications, functionality, quality, or intended use shall not constitute a defect and shall not qualify for cancellation, return, replacement, or refund.